SHIPPING INFORMATION
Do I have to pay duties/customs?
Laws vary by country, so it depends on your country's regulations. You are responsible for paying any assessed customs fees upon receipt. We are not responsible for any customs fees charged.
Whoever receives the package is responsible for paying any applicable duties or taxes on the received products, even if it is being shipped as a gift! We cannot mark packages as gifts, and we will not falsify the total value of the package to skirt customs fees. That is against our company value to "Be Honest." All contents will be stated on the outside of the package as part of the customs form.
If you fail to pay the duties for your parcel and it is returned to us, you will have the option for us to re-ship your package to you (and you will pay for shipping again), or we can cancel your order and refund you for the products less the original shipping amount paid. We will reach out to you if your package is returned to us.
Help, I think my package got lost!
While most packages show up within a week or two, we have seen a period of time to arrive if they get stuck in customs.
First, check with your country's local customs office. In many districts, you can give them your tracking/package number and they can tell you if it's in their system or not. If not, please let us know and we'll do our best to track it down. However, if you elected the Standard option, unfortunately there is limited tracking that can be done. The carrier may not be able to tell us where your package is. This is part of the tradeoff of the economical price.
If it’s been several weeks and your package still hasn't showed up, we ask that you be patient and wait at some days to see if it arrives (and again, check with your customs office). We can’t process a claim with our shipping insurance for a few days, so until then, there isn't much that we can do.
Shipping time: usually 10-16 days.
Processing time: usually 2-7 days.
Laws vary by country, so it depends on your country's regulations. You are responsible for paying any assessed customs fees upon receipt. We are not responsible for any customs fees charged.
Whoever receives the package is responsible for paying any applicable duties or taxes on the received products, even if it is being shipped as a gift! We cannot mark packages as gifts, and we will not falsify the total value of the package to skirt customs fees. That is against our company value to "Be Honest." All contents will be stated on the outside of the package as part of the customs form.
If you fail to pay the duties for your parcel and it is returned to us, you will have the option for us to re-ship your package to you (and you will pay for shipping again), or we can cancel your order and refund you for the products less the original shipping amount paid. We will reach out to you if your package is returned to us.
Help, I think my package got lost!
While most packages show up within a week or two, we have seen a period of time to arrive if they get stuck in customs.
First, check with your country's local customs office. In many districts, you can give them your tracking/package number and they can tell you if it's in their system or not. If not, please let us know and we'll do our best to track it down. However, if you elected the Standard option, unfortunately there is limited tracking that can be done. The carrier may not be able to tell us where your package is. This is part of the tradeoff of the economical price.
If it’s been several weeks and your package still hasn't showed up, we ask that you be patient and wait at some days to see if it arrives (and again, check with your customs office). We can’t process a claim with our shipping insurance for a few days, so until then, there isn't much that we can do.
Shipping time: usually 10-16 days.
Processing time: usually 2-7 days.